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Credit Card use Policy
We Accept Following Payment Methods:
VISA, MasterCard, Amex, Wire Transfer
PLEASE NOTE: We do not accept credit card payments over $2000 ( USD )
Due to fraud prevention we require that your shipping address is on-file with your credit card company. If your shipping address is not on-file with credit card company your order maybe canceled or declined. To add your shipping address to your credit card simply call your credit card company and request to have the shipping address on file. If you have any questions regarding this issue please feel free to email us at firstname.lastname@example.org For questions regarding orders email customer service:
Returning Merchandise(RMA Policy)
If you are not fully satisfied within 30 days of the delivery date, email our customer service at email@example.com or call our number at 1-866-777-6527 for Return Merchandise Authorization number (RMA#) Please retain your shipping confirmation for proof of shipping within 14 days of RMA creation until you have received a refund or exchange from solartechpower.com for the returned product. Please note that all shipping charges are non-refundable.
We will not accept returned packages without RMA#. If you return a package with out having been assigned a RMA#, the package will be denied and returned back to you and all associated costs will be your responsibility. Any return that is not shipped within the 14 day window will be refused, and the RMA# will be null and void. solartechpower.com is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to Solartech Power,Inc within 14 days of the date that the RMA was issued (you may ship by any method you choose proper packaging is required any damage caused by shipper will not be honored please insure your package as appropriate.)
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Secure your item(s) inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
Write your RMA number on the box in LARGE letters next to the shipping address. For example, RMA# 18691 Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 15% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee please call us or email us before you place the order. Please allow us 14 days once we have received your returned items to process and credit your credit card.
Limited Warranty for PV Modules
1. Limited Product Warranty-Two year Repair, Replacement or Refund Remedy Solartechpower, Inc.(Solartechpower) warrants its photovoltaic solar modules, including factory-assembled connectors and cables, if any, to be free from defect in workmanship and material under normal application, installation, use and service conditions. If modules fail to conform to this warranty, then for a period ending one (1) year from date of sale as shown in the invoice to the direct customer of Solartechpower, Solartechpower will, at its option, either repair or replace the product, or refund the purchase price as paid by the customer. The repair or replacement or refund remedy shall be the sole and exclusive remedy provided under the "Limited Product Warranty" and shall not extend beyond the one (1) year period set forth herein. It will be performed directly to the customer only. This "Limited Product Warranty" does not warrant a specific power output, which shall be exclusively covered under clause 2 hereinafter ("Limited Peak Power Warranty").
Limited Peak Power Warranty - Limited Remedy
If, within a period of one (1) year from the date shown in the invoice to the customer any modules exhibits a power output less than 90% of the minimum "Peak Power at STC" as specified at the date of invoice in Solartechpower's product information sheet, provided that such loss in power is determined by SOLARTECH POWER (at its sole and absolute discretion) to be due to defects in workmanship or material, Solartechpower will replace such loss in power by either providing additional modules to the customer to make up for such loss in power, or by replacing the defective modules at the option of Solartech Power.
If, within a period of one year (1) year from the date shown in the invoice to the customer any modules with a nominal power of at least 25 Wp exhibits a power output less than 80% of the minimum "Peak Power at STC" as specified at the date of invoice in Solartechpower's product information sheet, provided that such loss in power is determined by Solartechpower (at its sole and absolute discretion) to be due to defects in or workmanship or material, will replace such loss in power by either providing additional modules to the customer to make up for such loss in power or replacing the defective modules, at the option of Solartechpower. The remedies set forth in this clause 2 shall be the sole and exclusive remedies provided under the "Limited Peak Power Warranty".
Limited of Warranty Scope
These "Limited Warranty for PV modules" as set third herein are expressly in lieu of and exclude all other express or impiled warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use, or application, and all other obligations or liabilities on the part of Solartechpower, unless such other obligations or liabilities are expressly agreed to in writing signed and approved by Solartechpower. Solartechpower shall have no responsibility or liability whatsoever for damage or injury to person or property, or for other loss or injury resulting from any cause whatsoever arising out of or related to the modules, including, without limitation, any defects in the modules, or from use or installation. Under no circumstances shall Solartechpower be liable for incidental, consequential or special damages, howsoever caused. Loss of use, loss of profits, loss of production, loss of revenues are therefore specifically but without limitation excluded. Solartechpower's aggregate liability, if any, in damage or otherwise, shall not exceed the invoice value as paid by the customer, for the single unit module.
Exclusions and Limitations
(1) The "Limited Product Warranty" and the "Limited Peak Power Warranty" do not apply to any modules which have been subjected to: a. Alternation, improper installation or application; b. Misuse, abuse, neglect or accident; c. Repair or modifications by someone other than an approved service technician of Solartechpower; d. Non-observance of Solartechpower's installation and maintenance instructions; e. Power failure surges, lighting, flood, fire, accidental breakage or other events outside Solartechpower's control. (2) Warranty claims will not be honored if the type or serial number of the modules have been altered, removed or made 2 illegible. (3) In any event, all warranty claims must be filed within the applicable warranty period. (4) Both, the "Limited Product Warranty" and "Limited Peak Power Warranty" do not cover any transportation charge, customs clearance or any other costs for return of the modules, or for reshipment of any repaired or replaced modules, or costs associated with installation, removal or reinstallation of the PV modules. 5. Disputes In case of any discrepancy in a warranty-claim, a first-class international test-institute such as TUV Rheinland in Germany or ASU Arizona state university shall be involved to judge the claim finally. All fees and expenses shall be born by the losing party, unless otherwise awarded. The final explanation right shall be borne by Solartechpower. 6. Severability
If a part, provision or clause of this "Limited Warranty for PV modules", or the application thereof to any person or circumstance, is held invalid, void or unenforceable, such holding shall not affect and shall leave all other parts, provisions, clauses or applications of this "Limited Warranty for PV modules", and to this end such other parts, provisions, clauses or applications of this "Limited Warranty for PV modules" shall be treated as severable. 7. Various
The repair or replacement of the modules or the supply of additional modules, does not cause the beginning of new warranty terms, nor shall the original terms of this "Limited Warranty for PV modules" be extended. Any replaced modules shall become the property of Solartechpower made for their disposal. Solartechpower has the right to deliver another type (different in size, color, shape and/or power) in case Solartechpower discontinued producing the replaced modules at the time of the claim.
Solartechpower shall not be responsible or liable in any way to the customer or any third party arising from any non-performance or delay in performance of any terms and conditions of sale, including this "Limited Warranty for PV modules", due to acts god, war, riots, strikes, unavailability of suitable and sufficient labor, material, or capacity or technical or yield failures and any unforeseen event beyond its control, including, without limitations, any technological or physical event or condition which is not reasonably known or understood at the time of the sale of the modules or the claim.
Obtaining Warranty Performance
If the customer feels a justified claim covered by this "Limited Warranty for PV modules", an immediate notification directly to Solartechpower (901 E CEDAR ST ONTARIO CA 91761, USA) shall be filed. Together with the notification, the customer should enclose the evidence of the claim with the corresponding serial number of the modules and the invoice on which the modules have been purchased. The return of any modules will not be accepted unless prior written authorization has been given by Solartechpower.
This "Limited Warranty for PV modules" is valid for all modules dispatched between 1st January 2008 and 31st December 2008. "Peak Power at STC" is the power in watt peak that a PV-module generates in its maximum power point. "STC" are as follows: (a) light spectrum of AM 1.5, (b) an irradiation of 1.000W/M2. (c) a cell temperature of 25 degree centigrade at right angle irradiation. The measurements are carried out in accordance with IEC61215 as tested at the connectors or junction box terminal-as applicable-per calibration and testing standards of Solartechpower valid at the date of manufacture of the PV modules.
901 East Cedar St.
Ontario, CA 91761